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Telehealth and virtual care: What it’s all about

Here’s how technology can improve your health care experience.

  1. What are telehealth and virtual care?
  2. What kind of care can I receive virtually?
  3. How does a virtual visit work?
  4. What is remote patient monitoring?
  5. What should I do to prepare for a virtual visit?
  6. What are the advantages of telehealth?
  7. What are the disadvantages of telehealth?
  8. Does my insurance cover telehealth?

Remember how new chatting with your doctor via a phone call or video call seemed a few years ago? Telehealth has actually been around for decades, but for most of that time, it accounted for less than 1% of health care visits.

That all started to change in early 2020 when there was limited access to health care facilities (and practically everything else) around the country. During that period, up to 80% of doctor visits were conducted virtually, in some locations.

While the number of virtual visits leveled off to about 25% in 2022, telehealth is here to stay. “Patients love the ease and convenience of telehealth,” says Lyle Berkowitz, M.D., CEO of KeyCare, an Epic-based virtual care platform.

Read on to learn more about telehealth and virtual visits and how they can benefit you.

Find available insurance plans with telehealth options by entering your ZIP code, or call a licensed insurance agent at 1-844-211-7730.

What are telehealth and virtual care?

Simply put, telehealth (or telemedicine) is the use of technology to allow you to be treated by a health care provider without going into their office. The visit is mostly conducted online via computers, tablets and smartphones.

“The virtual visit aims to replicate an in-person doctor’s visit while providing convenient, accessible and personalized care to patients from the comfort of their own homes,” says Brad Younggren, M.D. He is chief medical officer and president of care innovation for virtual care platform 98point6 Technologies.

And virtual health is not limited to telemedicine, explains Dr. Younggren. It also includes services like:

  • Health education
  • Mobile health applications
  • Remote patient monitoring
  • Wearable devices
  • Wellness programs

What kind of care can I receive virtually?

There is a wide range of health care services that can be done virtually, says Dr. Younggren. That can include having a consultation, discussing your symptoms, reviewing test results and getting recommendations for treatment. According to Dr. Younggren, you can even have a virtual follow-up to an in-person visit to talk about how you are feeling, get changes to medication you may need and address other concerns.

In the past, according to Dr. Berkowitz, telehealth was generally used for diagnosing and treating more minor, routine urgent medical issues, such as:

  • Allergies
  • Back pain
  • Bites or stings
  • Burns (minor)
  • Colds
  • Constipation
  • Coughs
  • Fevers
  • Flus
  • Headaches
  • Nausea
  • Pink eye
  • Sinus issues
  • Sore throats
  • Vomiting

But telehealth isn’t just limited to your physical health. You can also receive help with behavioral and mental health issues. Meeting with a psychologist or psychiatrist from the comfort of your own home can reduce anxiety and embarrassment you might feel when visiting their office.

How does a virtual visit work?

To set up a virtual visit, you usually request an appointment through the web portal or mobile app of your provider or insurance company. At the scheduled time, you can join through a secure videoconferencing platform or messaging platform.

From there, the visit will likely be similar to an in-person visit with a health care provider.

“They will review patients’ allergies and medications and pertinent medical history, and then ask questions about the current issue,” Dr. Berkowitz explains. “They will then give patients their advice, prescribe medications and send appropriate health education.”

When you have your visit as a video chat, your provider can easily look at your eye infection or that unusual rash; otherwise, you can send photos to them. Though your provider may not be able to do some things, such as take your blood pressure or send you down the hall for a blood draw, there are workarounds.

If needed, your provider can send you to a third-party lab, just as they might do for an in-person visit.

“Once the lab completes the tests and returns them to the provider, they can review the results with the patient during a follow-up telehealth appointment,” Dr. Younggren says, “discussing any findings, providing explanations and determining appropriate next steps.”

What is remote patient monitoring?

An important part of virtual health is remote patient monitoring, which lets your provider keep track of your condition between visits. It is done by using wearable devices or home monitoring equipment to measure vital signs, such as blood pressure, heart rate and blood sugar (glucose) levels.

“The collected data is then securely transmitted to health care providers,” Dr. Younggren explains, “who remotely monitor and analyze the information.”

Ready to explore insurance plans where you live?

What should I do to prepare for a virtual visit?

As with in-person visits, jot down any questions you want to ask, make sure your list of medications is current, and update it if needed. Also, have your insurance card nearby. You may want to find a quiet, private area for the visit — some place that is comfortable and has good lighting.

Finally, get your technology ready:

  • Check your internet connection or wireless signal.
  • Test your audio and video before the virtual visit starts.
  • Be sure the device you’re using is fully charged or plugged in.
  • Sit back, relax and wait for the visit to start.

If you’re used to working remotely, or if your kids have done virtual learning, the tech details will probably be familiar. Otherwise, give yourself a little extra time beforehand to get set up.

Want an insurance plan that includes virtual visits? Shop around online, or call a licensed insurance agent at 1-844-211-7730 to discuss your options.

What are the advantages of telehealth?

The most obvious advantage of telehealth is convenience. You don’t have to travel to a provider’s office, find a place to park or spend time in a waiting room. (You might need to spend time in a virtual waiting room, but you can do something productive — such as work, read or fold laundry — while you wait.)

Another benefit is that virtual care is often available 24/7. You don’t have to miss work or school for a routine appointment. And it may help you avoid a trip to an urgent care center.

Telehealth also gives you access to services that may not be available in your community. For example, 163 million Americans live in areas with a shortage of mental health professionals, and even when a provider is available, you can wait weeks or months for an appointment.

Telehealth can also be less expensive. In fact, some insurance companies may offer virtual visits at no additional cost. “The cost to a patient can be lower due to decreased travel costs and time off from work,” explains Dr. Berkowitz.

It also can reduce visits to the emergency room and admissions to the hospital, says Dr. Berkowitz. And it helps with the preventive health care gap, which is when people do not get the recommended screenings, such as for breast cancer or high blood pressure, for common chronic conditions.

Finally, technology can speed up and improve care.

What are the disadvantages of telehealth?

Perhaps the biggest disadvantage is the technology that is needed to do it. This can be a barrier for some people, especially those who are older or have limited digital literacy, says Dr. Younggren.

“Access to stable internet connections, reliable devices and familiarity with digital platforms can also pose challenges for some patients, limiting their ability to fully engage in telehealth services,” Dr. Younggren says.

Unless you’re meeting virtually with your own doctor, the provider you use may not have access to your full medical history, so you’ll need to fill them in — though this may not be an issue if the provider has access to your records through a digital service.

Privacy can also be a concern. It’s important to have a secure connection to your provider and meet in a place where you won’t be overheard.

Of course, sometimes you may need to be seen in person. Dr. Berkowitz points out that a provider will be able to tell you when you need to have an in-person visit.

Does my insurance cover telehealth?

Whether your insurance covers a telehealth visit depends on the type of plan you have. If you’re not sure, review your plan documents or call your insurance provider.

Some plans partner with third-party telehealth providers or have their own telehealth platforms. Often, these health plans may offer virtual visits at no additional cost to you.

Medicare began covering a wide range of telehealth services in recent years. Some of those changes are permanent. Others were only extended until December 31, 2024, by the Consolidated Appropriations Act of 2023. Here are some highlights:

  • Medicare patients can receive behavioral/mental telehealth services in their home (permanent).
  • There are no geographic restrictions for originating site for behavioral/mental telehealth services (permanent).
  • Behavioral/mental telehealth services can be delivered using audio-only communications platforms (permanent).
  • Medicare patients can receive other telehealth services in their home (through December 31, 2024).
  • There are no geographic restrictions for originating site for other telehealth services (through December 31, 2024).
  • Some other telehealth services can be delivered using audio-only communication platforms (through December 31, 2024).
  • An in-person visit within 6 months of an initial behavioral/mental telehealth service is not required, nor is an annual in-person visit after that (through December 31, 2024).

As for Medicaid, the rules vary by state, so you’ll want to check with your state’s Medicaid program for details. Find an insurance plan with telehealth services online, or call a licensed insurance agent at 1-844-211-7730 to discuss your options.


American Medical Association. “What to expect in telehealth in 2023? Here are 5 predictions.” January 9, 2023. Retrieved from “Health Workforce Shortage Areas.” July 31, 2023. Retrieved from

Health Resources & Services Administration. “What is telehealth?” July 27, 2023. Retrieved from

JMIR Formative Research. “Waiting Lists for Psychotherapy and Provider Attitudes Toward Low-Intensity Treatments as Potential Interventions: Survey Study.” September 2022. Retrieved from

The Journal for Nurse Practitioners. “Telehealth Benefits and Barriers.” October 2020. Retrieved from

Office of Health Policy. “National Survey Trends in Telehealth Use in 2021: Disparities in Utilization and Audio vs. Video Services.” February 1, 2022. Retrieved from “Telehealth policy changes after the COVID-19 public health emergency.” July 17, 2023. Retrieved from “Telehealth privacy for patients.” July 31, 2023. Retrieved from

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