Contact Us
Excellent customer service through effective communication with our clients – it’s who we are.
We’re committed to answering your questions quickly. Whether you’re a health insurance shopper, current customer, or broker, we can help you find the information you need.
Need Quick Answers?
If you are already a member, check out the member website for your plan. Many common questions have quick answers available.
Looking to Email Us?
We care about your privacy, so we use Secure Message. Log into your member website (uhone4me.com or MyUHOne.com) to send and receive secure messages with our Customer Service team. Not sure which website to use? Go here.
If you are a provider, please visit our provider portal.
Need Insurance?
We know buying insurance can be overwhelming – let us help. Our Licensed Product Advisors have the expertise you need to customize an insurance solution that meets your needs and your budget.
Note: If you want to apply for health insurance and have already been helped by an independent insurance broker, please contact that person directly.
Hours
Monday – Thursday
8:00 a.m. – 10:00 p.m. ET
Friday
8:00 a.m. – 8:00 p.m. ET
Saturday
9:00 a.m. – 5:30 p.m. ET
Medicare Hours
Monday – Friday
8:00 a.m. – 8:00 p.m. ET
Brokers
Call Broker Services if you are a health insurance broker or to get help finding a local health insurance broker.
Hours
Monday – Thursday
8:00 a.m. – 6:00 p.m. ET
Friday
9:00 a.m. – 5:00 p.m. ET
Already an Insured?
Please note, we are currently experiencing high call volume. Our member website for your plan may be able to help. Select the “Member Portals” button above to find the web site that supports your plan.
If you're looking for product support online, the Member Portals page has links to web portals for many of the products available on UHOne.com. Once registered on the member portal, you can
- Check benefits
- Review claims
- View bill and payment history
- Send secure messages (exclusive to MyUHOne.com portal)
- And more!
If you still have questions, call 1-800-657-8205 during our customer service hours. Trained customer service professionals are ready to answer your questions and help you meet your needs.
Hours
Monday – Friday
8:00 a.m. – 6:00 p.m. ET
Looking for Faster Service?
Our Automated Phone Service may have the answers to your top questions - with no waiting!
- Call 1-800-657-8205
- Enter your Member ID (found on your ID card or plan documents)
- Follow the prompts given to use the Automated Service, which may allow you to
- Check status of a claim
- Find payment amount and due date
- Make one-time payment from a checking or savings account
- Check application status
- And more!
Claim Submission
Need a claim form? You can get most member forms here.
UnitedHealthOne® Plans
PO Box 31374
Salt Lake City, UT 84131-0374
EDI #37602
Claims-Only Fax:
1-801-478-7581
Premium Payments
UnitedHealthOne® Plans
PO Box 740209
Cincinnati, OH 45274-0209
Grace Period/Overnight Payments
UnitedHealthOne® Plans
1006 State Street
Lawrenceville, IL 62439